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Orders and Shipping Policy
At O My Clothes, we aim to provide a seamless shopping experience for our customers. This Orders and Shipping Policy outlines how we process, ship, and deliver your orders. Please read the details below to understand our policies regarding order handling, shipping costs, delivery times, and more.
1. Order Processing
a) Placing an Order:
Once you have selected the items you wish to purchase and completed the checkout process, you will receive a confirmation email detailing your order. This email will include the products you ordered, the total cost, and shipping information.
b) Processing Time:
Orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays). During peak shopping periods, such as holidays or promotions, order processing times may be extended. You will be notified via email once your order has been dispatched.
c) Order Changes or Cancellations:
If you need to make changes to your order or cancel it, please contact us immediately at +92 3100 965692. Once the order has been processed and shipped, changes or cancellations are no longer possible.
2. Shipping Methods and Costs
We offer a variety of shipping options to meet your needs. Shipping costs are calculated at checkout based on your delivery location, the weight of the package, and the selected shipping method.
a) Standard Shipping:
Our standard shipping service typically delivers within 3-10 business days after the order has been processed, depending on your location.
b) International Shipping:
We ship worldwide! International shipping times and costs vary based on the destination and shipping method. Please note that customs duties, taxes, and additional fees may apply for international orders and are the responsibility of the customer.
c) Free Shipping:
We occasionally offer free shipping promotions. If your order qualifies, the free shipping option will be available at checkout. Free shipping is generally only available for orders within Pakistan.
3. Delivery Times
Estimated delivery times are based on the shipping method chosen at checkout. Please note that delivery times are estimates and may vary due to unforeseen factors such as weather, shipping carrier delays, or customs clearance for international orders.
Domestic Orders (Within Pakistan):
Standard shipping typically takes 3-10 business days.International Orders:
Shipping times vary by country and can range from 15-45 business days. Please allow additional time for customs processing in your country.
4. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment and get updates on its expected delivery date.
Please allow up to 24–48 hours for the tracking information to be updated after receiving your tracking number.
5. Shipping Restrictions
a) P.O. Boxes and APO/FPO Addresses:
We ship to P.O. boxes and APO/FPO addresses using standard shipping options. Please note that delivery times may be extended for these addresses.
b) Restricted Locations:
There may be certain locations we are unable to ship to due to carrier restrictions or government regulations. If your address is in a restricted area, we will contact you to arrange an alternative solution or cancel your order.
6. Lost or Delayed Shipments
We strive to ensure all orders are delivered on time. However, there may be rare instances where a package is delayed or lost in transit.
Delayed Shipments:
If your package is delayed, please check the tracking information for updates. If the package does not arrive within the expected timeframe, contact our customer support for assistance.Lost Shipments:
If your package is marked as delivered but you have not received it, please first check with neighbors, building managers, or mailrooms. If the package is still missing, contact us within 7 days of the marked delivery date, and we will work with the carrier to locate the package or arrange for a replacement if necessary.
7. Customs and Import Duties (For International Orders)
For international orders, please note that customs duties, taxes, and other import fees may apply when the shipment reaches your country. These fees are not included in the product price or shipping cost and are the responsibility of the customer. We recommend contacting your local customs office for more information on potential charges.
O My Clothes is not responsible for any customs clearance delays.
8. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please notify us within 7 days of receiving your order. We will provide instructions on how to return the item and arrange for a replacement. Please include a clear photo of the damaged or incorrect product in your communication with customer service.
9. Contact Us
If you have any questions or concerns about your order or shipping, please don’t hesitate to contact us.
Thank you for shopping with O My Clothes! We appreciate your business and aim to provide the best possible service for all your clothing needs.
At O My Clothes, we want you to be satisfied with your purchase. To ensure a smooth experience, we have established the following policy regarding exchanges, refunds, and non-returnable items. Please read this policy carefully before making a purchase, as it outlines the terms and conditions governing these processes.
a) Exchanges
If you are not fully satisfied with your purchase and would like to exchange it for a different size, color, or product, O My Clothes offers an exchange policy as follows:
Eligibility for Exchange:
You may exchange items within 7 days of receiving your order, provided the items are in their original condition, with all tags and packaging intact. The items must be unworn, unwashed, and free from any signs of damage, odors, or stains.How to Request an Exchange:
To initiate an exchange, please contact our customer service team via support@omyclothes.com or +92 3100 965692 to obtain exchange instructions. Once your request is approved, we will provide you with further details on where to send the item(s).Shipping Costs for Exchange:
The cost of shipping the item(s) back to us for an exchange is the responsibility of the customer. However, if the exchange is due to a defect in the product or an incorrect item received, we will cover the return shipping costs.Exchange Processing Time:
Once we receive and inspect the exchanged item(s), we will process your exchange and ship the replacement item to you. Please allow up to 1 week for the exchange to be processed after we receive the returned product.
Please note that we do not offer a return policy, and items cannot be returned for refunds except under specific circumstances (as outlined below in the refunds section). Exchanges are the only available option for customers who wish to modify their order.
b) Refunds (If Applicable)
While we do not accept returns for refunds in most cases, refunds may be issued under limited circumstances, such as if the item you ordered is not shipped within 30 days and you have made online payment against that order. Here are the details:
Refund Process:
If you qualify for a refund, please contact our customer service team to report the issue. After we receive and inspect your query, we will notify you of our approval or rejection of the refund request.Refund Timeline:
If approved, the refund will be processed within 1 week of receiving your request. The refund will be credited back to the original payment method used for the purchase.Non-Refundable Shipping Costs:
Please note that the original shipping costs associated with the purchase are non-refundable. The customer is responsible for the return shipping costs, except in cases where the item is defective or incorrect.
c) Non-Returnable Items
To maintain hygiene and safety standards, certain items are non-returnable and are not eligible for exchanges or refunds. These include:
Undergarments and Intimate Apparel:
For health and hygiene reasons, undergarments, lingerie, and other intimate apparel cannot be returned or exchanged.Fragrances and Beauty Products:
Due to the personal nature of fragrances and beauty products, these items are not eligible for returns or exchanges once they have been opened or used.Personalized or Custom Items:
Any item that has been personalized or custom-made to your specifications is non-returnable and cannot be exchanged or refunded unless the product is defective or incorrect.Sale or Clearance Items:
Items purchased during a sale or promotion, or items marked as final sale or clearance, are not eligible for returns or exchanges. Please refer to the product listing for details on whether an item is final sale.
If you have any questions about the eligibility of a specific item for exchange or refund, please refer to the product page or contact our customer service team for clarification.
Contact Information
If you need assistance with an exchange or have questions about our policy, please contact our support team.
At O My Clothes, we strive to make sure our customers have a positive shopping experience, and we encourage you to reach out with any concerns or questions regarding our policies.
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