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Return to shopTerms and Conditions
Welcome to O My Clothes! These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing or using our site, you agree to comply with and be bound by the following terms. If you do not agree with any part of these terms, please do not use our website.
1. General Use
a) Eligibility:
You must be at least 16 years old or have parental consent to use this website and make purchases. By using this site, you affirm that you meet this eligibility requirement.
b) Account Creation:
You may be required to create an account (optional while making a purchase) to access certain features of the site, including placing orders. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Please notify us immediately if you suspect any unauthorized use of your account.
c) Prohibited Conduct:
When using our website, you agree not to:
- Violate any applicable laws or regulations.
- Use the site for any fraudulent or unlawful purposes.
- Engage in any activity that disrupts or interferes with the operation of the site.
- Use automated systems (such as bots or scrapers) to access or collect data from the website without our written permission.
2. Orders and Payment
a) Product Availability:
All orders are subject to availability. We reserve the right to limit quantities of any product or refuse any order for any reason.
b) Pricing:
We strive to ensure the accuracy of pricing on our website. However, in the event of a pricing error, we reserve the right to cancel orders or adjust the pricing, even after an order has been confirmed. If this occurs, we will contact you to resolve the issue.
c) Payment:
We accept COD, payment through Jazzcash Wallet and Jazzcash payment gateway (debit/credit card). By placing an order, you agree to provide current, complete, and accurate payment and billing information. Your payment method will be charged at the time of purchase. If your payment is declined, we may cancel your order.
d) Shipping and Delivery:
We will make every effort to process and ship your order promptly. Delivery times may vary depending on your location and shipping method. O My Clothes is not responsible for delays caused by external factors, such as carrier issues or customs procedures.
e) Cancellations:
Once an order is placed, it cannot be canceled unless otherwise specified by us. However, you may be eligible to return the product under our return/exchange policy (see section 5 or return and exchange policy page).
3. Product Descriptions and Colors
We strive to provide accurate descriptions of our products, including colors, sizes, and materials. However, due to variations in display settings and lighting conditions, the actual product may differ slightly from the images shown on our website. O My Clothes is not responsible for such differences.
4. Intellectual Property
All content on the O My Clothes website, including text, images, logos, graphics, and designs, is the intellectual property of O My Clothes or its licensors. You may not copy, reproduce, distribute, or use any content without our express written consent. Strict legal action will be taken if any copied content is found.
5. Return and Exchange Policy
We want you to be completely satisfied with your purchase. If for any reason you are not, you may be eligible for a return or exchange.
a) Returns Or Exchanges:
You may exchange items within 7 days of receiving your order, provided the items are in their original condition with tags attached. Please contact us for exchange instructions before sending back any items. There is no return policy at O My Clothes.
b) Refunds:
Refunds (if any) will be processed within 1 week time after we receive and inspect the returned items. The original shipping costs are non-refundable, and return shipping costs are the responsibility of the customer unless the product is defective or incorrect.
c) Non-Returnable Items:
Certain items, such as undergarments, fragrances, personalized items, or sale items, may not be eligible for returns. Please refer to the product listing or contact us for details.
6. Limitation of Liability
To the fullest extent permitted by law, O My Clothes shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or use, arising from your use of the website or purchase of products.
Our total liability for any claims arising from the use of the website or purchase of products is limited to the amount you paid for the product(s) in question.
7. Warranty Disclaimer
All products sold by O My Clothes are provided “as is” without warranties of any kind, either express or implied. We do not guarantee that our website will be error-free, uninterrupted, or free of harmful components.
8. Third-Party Links
Our website may contain links to third-party websites for your convenience. These websites are not under our control, and O My Clothes is not responsible for their content, privacy practices, or any damages arising from your use of these sites.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Pakistan, without regard to its conflict of law principles. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts located in Pakistan.
10. Changes to Terms and Conditions
O My Clothes reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on this page. Your continued use of the website following the posting of changes constitutes your acceptance of the revised terms.
11. Contact Us
If you have any questions or concerns about these Terms and Conditions, please contact us at:
O My Clothes
At O My Clothes, we want you to be satisfied with your purchase. To ensure a smooth experience, we have established the following policy regarding exchanges, refunds, and non-returnable items. Please read this policy carefully before making a purchase, as it outlines the terms and conditions governing these processes.
a) Exchanges
If you are not fully satisfied with your purchase and would like to exchange it for a different size, color, or product, O My Clothes offers an exchange policy as follows:
Eligibility for Exchange:
You may exchange items within 7 days of receiving your order, provided the items are in their original condition, with all tags and packaging intact. The items must be unworn, unwashed, and free from any signs of damage, odors, or stains.How to Request an Exchange:
To initiate an exchange, please contact our customer service team via support@omyclothes.com or +92 3100 965692 to obtain exchange instructions. Once your request is approved, we will provide you with further details on where to send the item(s).Shipping Costs for Exchange:
The cost of shipping the item(s) back to us for an exchange is the responsibility of the customer. However, if the exchange is due to a defect in the product or an incorrect item received, we will cover the return shipping costs.Exchange Processing Time:
Once we receive and inspect the exchanged item(s), we will process your exchange and ship the replacement item to you. Please allow up to 1 week for the exchange to be processed after we receive the returned product.
Please note that we do not offer a return policy, and items cannot be returned for refunds except under specific circumstances (as outlined below in the refunds section). Exchanges are the only available option for customers who wish to modify their order.
b) Refunds (If Applicable)
While we do not accept returns for refunds in most cases, refunds may be issued under limited circumstances, such as if the item you ordered is not shipped within 30 days and you have made online payment against that order. Here are the details:
Refund Process:
If you qualify for a refund, please contact our customer service team to report the issue. After we receive and inspect your query, we will notify you of our approval or rejection of the refund request.Refund Timeline:
If approved, the refund will be processed within 1 week of receiving your request. The refund will be credited back to the original payment method used for the purchase.Non-Refundable Shipping Costs:
Please note that the original shipping costs associated with the purchase are non-refundable. The customer is responsible for the return shipping costs, except in cases where the item is defective or incorrect.
c) Non-Returnable Items
To maintain hygiene and safety standards, certain items are non-returnable and are not eligible for exchanges or refunds. These include:
Undergarments and Intimate Apparel:
For health and hygiene reasons, undergarments, lingerie, and other intimate apparel cannot be returned or exchanged.Fragrances and Beauty Products:
Due to the personal nature of fragrances and beauty products, these items are not eligible for returns or exchanges once they have been opened or used.Personalized or Custom Items:
Any item that has been personalized or custom-made to your specifications is non-returnable and cannot be exchanged or refunded unless the product is defective or incorrect.Sale or Clearance Items:
Items purchased during a sale or promotion, or items marked as final sale or clearance, are not eligible for returns or exchanges. Please refer to the product listing for details on whether an item is final sale.
If you have any questions about the eligibility of a specific item for exchange or refund, please refer to the product page or contact our customer service team for clarification.
Contact Information
If you need assistance with an exchange or have questions about our policy, please contact our support team.
At O My Clothes, we strive to make sure our customers have a positive shopping experience, and we encourage you to reach out with any concerns or questions regarding our policies.
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