Timeline

At O My Clothes, we want you to be satisfied with your purchase. To ensure a smooth experience, we have established the following policy regarding exchanges, refunds, and non-returnable items. Please read this policy carefully before making a purchase, as it outlines the terms and conditions governing these processes.

a) Exchanges

If you are not fully satisfied with your purchase and would like to exchange it for a different size, color, or product, O My Clothes offers an exchange policy as follows:

• Eligibility for Exchange:
  You may exchange items within 7 days of receiving your order, provided the items are in their original condition, with all tags and packaging intact. The items must be unworn, unwashed, and free from any signs of damage, odors, or stains.

• How to Request an Exchange:
  To initiate an exchange, please contact our customer service team via support@omyclothes.com or +92 3100 965692 to obtain exchange instructions. Once your request is approved, we will provide you with further details on where to send the item(s).

• Shipping Costs for Exchange:
  The cost of shipping the item(s) back to us for an exchange is the responsibility of the customer. However, if the exchange is due to a defect in the product or an incorrect item received, we will cover the return shipping costs.

• Exchange Processing Time:
  Once we receive and inspect the exchanged item(s), we will process your exchange and ship the replacement item to you. Please allow up to 1 week for the exchange to be processed after we receive the returned product.

Please note that we do not offer a return policy, and items cannot be returned for refunds except under specific circumstances (as outlined below in the refunds section). Exchanges are the only available option for customers who wish to modify their order.

b) Refunds (If Applicable)

While we do not accept returns for refunds in most cases, refunds may be issued under limited circumstances, such as if the item you ordered is not shipped within 30 days and you have made online payment against that order. Here are the details:

• Refund Process:
  If you qualify for a refund, please contact our customer service team to report the issue. After we receive and inspect your query, we will notify you of our approval or rejection of the refund request.

• Refund Timeline:
  If approved, the refund will be processed within 1 week of receiving your request. The refund will be credited back to the original payment method used for the purchase.

• Non-Refundable Shipping Costs:
  Please note that the original shipping costs associated with the purchase are non-refundable. The customer is responsible for the return shipping costs, except in cases where the item is defective or incorrect.

c) Non-Returnable Items

To maintain hygiene and safety standards, certain items are non-returnable and are not eligible for exchanges or refunds. These include:

• Undergarments and Intimate Apparel:
  For health and hygiene reasons, undergarments, lingerie, and other intimate apparel cannot be returned or exchanged.

• Fragrances and Beauty Products:
  Due to the personal nature of fragrances and beauty products, these items are not eligible for returns or exchanges once they have been opened or used.

• Personalized or Custom Items:
  Any item that has been personalized or custom-made to your specifications is non-returnable and cannot be exchanged or refunded unless the product is defective or incorrect.

• Sale or Clearance Items:
  Items purchased during a sale or promotion, or items marked as final sale or clearance, are not eligible for returns or exchanges. Please refer to the product listing for details on whether an item is final sale.

If you have any questions about the eligibility of a specific item for exchange or refund, please refer to the product page or contact our customer service team for clarification.

Contact Information

If you need assistance with an exchange or have questions about our policy, please contact our support team.

At O My Clothes, we strive to make sure our customers have a positive shopping experience, and we encourage you to reach out with any concerns or questions regarding our policies.